Terms and Conditions
Deposit and payment
All orders include VAT at 17.5%
A non-refundable 50% deposit is required when placing an order and must be cleared before any work is carried out.
Payment of the deposit is taken as acceptance of these terms and conditions.
The balance is payable immediately on completion of an order.
Longflower accepts payments in pounds sterling by cash, cheque, BACS transfer.
Cancellation policy
Orders cancelled before you have approved your proofs will be charged at 50% of the order value, or on the basis of time spent plus any costs incurred by Longflower, whichever is the greater. Orders cancelled after you have approved your proofs will be charged in full and the balance is payable immediately on demand.
Refunds and replacements
Due to the personalised nature of each order Longflower does not refund or replace unwanted goods. Please refer to our cancellation policy above.
In the event of faulty goods you should notify us immediately, and no later than 5 working days from receipt of your stationery, and return your stationery to us in it’s original packaging.
Upon receipt of your stationery if it is deemed to be faulty on the part of Longflower we will correct or replace your stationery with the same.
In the event that it is not possible to correct or replace your stationery with the same Longflower reserves the right to offer an alternative or similar replacement.
In the unlikely event that we are not able to correct or replace your stationery we will offer you a refund for the amount paid for the faulty part of your order. We will only offer you a full refund if your whole order is faulty.
Alternatively you may choose to keep any stationery deemed faulty on the part of Longflower and we will discount it by 10%.
Longflower print to order. Minor variations in colour, texture, size and positioning can occur and do not constitute a fault.
If you ask us to undertake an unusual or experimental printing or production technique to achieve your desired stationery Longflower cannot be responsible for the outcome and no refunds will be given.
Longflower cannot be liable for the cost of any additions to your stationery, such as calligraphy, that you have paid to have on faulty stationery.
All refunds will be given via the original method of payment.
Consultations
This service includes a 1 hour consultation at our premises.
For consultations outside our premises we will charge travel time and expenses.
All consultations/visits to Longflower are by appointment only.
Quotes and samples
All quotes are valid for 30 days and are subject to sight of final text/maps/illustration requirements. Samples can be ordered from the Design Collection at a charge of £3 each, which will be deducted from the final invoice. By purchasing a sample design you are entering a legally binding agreement that the sample is for personal use only and will not be replicated by yourself or a third party.
Wording
Text should be typed clearly in a Microsoft Word document or email and emailed to Longflower. Please type in upper and lower case as required, regardless of your chosen typeface.
Text not provided in the format referred to above will incur an administrative fee and will delay your order.
Longflower is not responsible for typing, spelling or other errors in the text you have supplied.
Proofs
The first set of proofs is complimentary; subsequent revisions are billed at GBP15 (VAT inclusive) each. Proofs will be emailed to you as a black and white pdf file. At our discretion we may be able to provide you with colour proofs. However these will not be an exact match to your finished stationery due to the different printing methods involved.
You must print this file, check it and ensure that you print your proof at the correct size. You should list any changes, in order, clearly, in a Microsoft Word document or email and email them to us (please refer to the proof we should make changes to by its file name).
When you are satisfied with your proof(s) you should email us your approval, listing the file names of the proof(s) you approve, in order for printing to commence.
Once your emailed approval to print has been received we will send your order to print.
If you make any changes to your proofs after your approval to print has been received you will be charged for these on the basis of time spent plus any costs incurred by Longflower.
Longflower cannot be responsible for any errors in your stationery not spotted by you at the proofing stage.
Bespoke illustrations, designs and monograms
Bespoke illustrations, designs and monograms refers to any new illustration design or monogram that we create for your stationery as well as any tweaks, changes or amendments we make to our existing illustrations/designs/monograms.
We will provide you with up to 2 proofs of your illustration/design/monogram for your approval.
All illustrations/designs/monograms remain the copyright of Longflower and are not to be reproduced or transmitted in any form, by any means.
We reserve the right to offer any illustrations/designs/monograms we have created for you to other clients and to use them on our products/advertising/marketing.
Should you wish us to assign copyright we can discuss your requirements with you.
Maps
To design your map we require you to provide us with an accurate digital map of the area you wish us to map.
We will provide you with up to 2 proofs of your map for your approval.
Deadlines
We will endeavour to provide you with proofs of your stationery 5-7 working days from receipt of your wording and cleared deposit.
If your order contains a bespoke illustration/design/monogram or map we will endeavour to provide you with proofs of your stationery 10 working days from receipt of your wording/digital map/illustration /design/monogram requirements and cleared deposit.
Printing/production takes approximately 10-15 working days depending on your chosen printing/production method.
If your order requires more than one printing/production method printing will take longer.
If you delay in paying your deposit, supplying us with the necessary information to process your order, or approving your proofs, your order will be delayed.
At our discretion it may be possible to carry out Out Of Hours work for you. This will incur an additional charge of £140 per hour.
Should we incur any additional costs for Out Of Hours work e.g. increased printing costs these will be passed on to you.
We cannot be responsible for any delays in your order caused by circumstances beyond our control.
All times are approximate and subject to change.
Delivery
We will deliver your order to you via an overnight or same day courier or postal service.
You will be advised of the cost of delivery when your products are ready to be forwarded to you.
Delivery costs will be added to your final bill.
Deliveries will need to be signed for upon receipt.
Alternatively you may collect your stationery from us at a prearranged date/time.
Copyright
All designs are Copyright Longflower or are licensed by Longflower. All rights are reserved. Designs are not to be reproduced or transmitted in any form, by any means without our prior written permission.
You are responsible for ensuring that you have obtained all necessary consents and permission in relation to any images, photographs and text that you ask us to include in your stationery.
Marketing
We reserve the right to use any stationery we create for you to promote our products and services.
Privacy and data protection
Longflower collects any information given during the course of enquiring, ordering and registration process. We keep this on record to assist our administration and for future marketing initiatives. We do not sell or pass to anyone information contained on customers, which remains confidential to the company.
All data is collected lawfully and in accordance with the Data Protection Act 1998.
Unforeseen circumstances
While every effort will be made to meet demands; cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Longflower.
Charges and fees
Unless otherwise stated all additional work including proofs, consultations, illustrations and maps will be charged on the basis of time spent at a rate of £70 per hour plus expenses.
Our administrative fee is £50 per hour.
Deposit and payment
All orders include VAT at 17.5%
A non-refundable 50% deposit is required when placing an order and must be cleared before any work is carried out.
Payment of the deposit is taken as acceptance of these terms and conditions.
The balance is payable immediately on completion of an order.
Longflower accepts payments in pounds sterling by cash, cheque, BACS transfer.
Cancellation policy
Orders cancelled before you have approved your proofs will be charged at 50% of the order value, or on the basis of time spent plus any costs incurred by Longflower, whichever is the greater. Orders cancelled after you have approved your proofs will be charged in full and the balance is payable immediately on demand.
Refunds and replacements
Due to the personalised nature of each order Longflower does not refund or replace unwanted goods. Please refer to our cancellation policy above.
In the event of faulty goods you should notify us immediately, and no later than 5 working days from receipt of your stationery, and return your stationery to us in it’s original packaging.
Upon receipt of your stationery if it is deemed to be faulty on the part of Longflower we will correct or replace your stationery with the same.
In the event that it is not possible to correct or replace your stationery with the same Longflower reserves the right to offer an alternative or similar replacement.
In the unlikely event that we are not able to correct or replace your stationery we will offer you a refund for the amount paid for the faulty part of your order. We will only offer you a full refund if your whole order is faulty.
Alternatively you may choose to keep any stationery deemed faulty on the part of Longflower and we will discount it by 10%.
Longflower print to order. Minor variations in colour, texture, size and positioning can occur and do not constitute a fault.
If you ask us to undertake an unusual or experimental printing or production technique to achieve your desired stationery Longflower cannot be responsible for the outcome and no refunds will be given.
Longflower cannot be liable for the cost of any additions to your stationery, such as calligraphy, that you have paid to have on faulty stationery.
All refunds will be given via the original method of payment.
Consultations
This service includes a 1 hour consultation at our premises.
For consultations outside our premises we will charge travel time and expenses.
All consultations/visits to Longflower are by appointment only.
Quotes and samples
All quotes are valid for 30 days and are subject to sight of final text/maps/illustration requirements. Samples can be ordered from the Design Collection at a charge of £3 each, which will be deducted from the final invoice. By purchasing a sample design you are entering a legally binding agreement that the sample is for personal use only and will not be replicated by yourself or a third party.
Wording
Text should be typed clearly in a Microsoft Word document or email and emailed to Longflower. Please type in upper and lower case as required, regardless of your chosen typeface.
Text not provided in the format referred to above will incur an administrative fee and will delay your order.
Longflower is not responsible for typing, spelling or other errors in the text you have supplied.
Proofs
The first set of proofs is complimentary; subsequent revisions are billed at GBP15 (VAT inclusive) each. Proofs will be emailed to you as a black and white pdf file. At our discretion we may be able to provide you with colour proofs. However these will not be an exact match to your finished stationery due to the different printing methods involved.
You must print this file, check it and ensure that you print your proof at the correct size. You should list any changes, in order, clearly, in a Microsoft Word document or email and email them to us (please refer to the proof we should make changes to by its file name).
When you are satisfied with your proof(s) you should email us your approval, listing the file names of the proof(s) you approve, in order for printing to commence.
Once your emailed approval to print has been received we will send your order to print.
If you make any changes to your proofs after your approval to print has been received you will be charged for these on the basis of time spent plus any costs incurred by Longflower.
Longflower cannot be responsible for any errors in your stationery not spotted by you at the proofing stage.
Bespoke illustrations, designs and monograms
Bespoke illustrations, designs and monograms refers to any new illustration design or monogram that we create for your stationery as well as any tweaks, changes or amendments we make to our existing illustrations/designs/monograms.
We will provide you with up to 2 proofs of your illustration/design/monogram for your approval.
All illustrations/designs/monograms remain the copyright of Longflower and are not to be reproduced or transmitted in any form, by any means.
We reserve the right to offer any illustrations/designs/monograms we have created for you to other clients and to use them on our products/advertising/marketing.
Should you wish us to assign copyright we can discuss your requirements with you.
Maps
To design your map we require you to provide us with an accurate digital map of the area you wish us to map.
We will provide you with up to 2 proofs of your map for your approval.
Deadlines
We will endeavour to provide you with proofs of your stationery 5-7 working days from receipt of your wording and cleared deposit.
If your order contains a bespoke illustration/design/monogram or map we will endeavour to provide you with proofs of your stationery 10 working days from receipt of your wording/digital map/illustration /design/monogram requirements and cleared deposit.
Printing/production takes approximately 10-15 working days depending on your chosen printing/production method.
If your order requires more than one printing/production method printing will take longer.
If you delay in paying your deposit, supplying us with the necessary information to process your order, or approving your proofs, your order will be delayed.
At our discretion it may be possible to carry out Out Of Hours work for you. This will incur an additional charge of £140 per hour.
Should we incur any additional costs for Out Of Hours work e.g. increased printing costs these will be passed on to you.
We cannot be responsible for any delays in your order caused by circumstances beyond our control.
All times are approximate and subject to change.
Delivery
We will deliver your order to you via an overnight or same day courier or postal service.
You will be advised of the cost of delivery when your products are ready to be forwarded to you.
Delivery costs will be added to your final bill.
Deliveries will need to be signed for upon receipt.
Alternatively you may collect your stationery from us at a prearranged date/time.
Copyright
All designs are Copyright Longflower or are licensed by Longflower. All rights are reserved. Designs are not to be reproduced or transmitted in any form, by any means without our prior written permission.
You are responsible for ensuring that you have obtained all necessary consents and permission in relation to any images, photographs and text that you ask us to include in your stationery.
Marketing
We reserve the right to use any stationery we create for you to promote our products and services.
Privacy and data protection
Longflower collects any information given during the course of enquiring, ordering and registration process. We keep this on record to assist our administration and for future marketing initiatives. We do not sell or pass to anyone information contained on customers, which remains confidential to the company.
All data is collected lawfully and in accordance with the Data Protection Act 1998.
Unforeseen circumstances
While every effort will be made to meet demands; cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Longflower.
Charges and fees
Unless otherwise stated all additional work including proofs, consultations, illustrations and maps will be charged on the basis of time spent at a rate of £70 per hour plus expenses.
Our administrative fee is £50 per hour.